Welcome to the FAQ page of celestialpinkllc.com! We have compiled the questions that our customers frequently ask to help you better understand our products and services. If you can’t find the information you need, please feel free to get in touch with us through our contact form.
How do I place an order?
You can browse products directly through our website and add them to your shopping cart. Once you have completed your purchase, click “Checkout” and follow the prompts to fill in your shipping information and payment method to complete your order.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team by email or phone within 24 hours of placing the order. If the order has entered the shipping process, we may not be able to cancel or modify it.
What payment methods do you offer?
We accept a variety of payment methods, including credit cards, debit cards, and PayPal. All transactions are processed through a secure payment gateway to ensure the safety of your information.
Do you ship internationally?
Yes, we ship to customers worldwide. Shipping costs and estimated delivery times will be displayed at checkout based on your delivery address.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to track the status of your order in real time on our logistics partner’s website.
What is your return policy?
If you are not satisfied with your purchase, you can return it within 30 days of receiving it. The returned product must be unused and in its original packaging. Please review our refund policy for more details.
There is a problem with my order, what should I do?
If the item you received is faulty or damaged, please contact us immediately. We will provide a replacement or refund service based on the specific situation.
How do I contact your customer service team?
You can contact us via the following methods:
Email: michaelfreeman@celestialpinkllc.com Phone: +1 219 274 9837 Our customer service team will respond to your questions within 24 hours.
